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and non-graduate entrants, who undertake a  common  teaching  programme,  but  are
               expected  to  meet different assessment criteria, suggesting the recognition here, as
               elsewhere,  of  different  levels of competence (Roefels and Sanders, 2007). Progression is
               possible  from the part-time certificate (a post-entry requirement for all FÁS staff) through
               diploma and higher diploma levels and on to master’s-level courses.
                  In Hungary, the public employment service recruits a small percentage of its staff from the
               first-cycle higher education degree course at Szent Istvan University, Gödöllő, where they
               have  trained  alongside  a  greater  proportion  of students aiming to work in the country’s
               pedagogical institutes. Currently some 170 staff hold this qualification, and a further small
               number  (between 10 and 15 in total) have completed a part-time postgraduate course in
               employment and career counselling at Eotvas University, Budapest, where about half of their
               fellow students will have come from the private sector, usually the  HR  function  in  large
               private-sector firms.
                  There  is  also a trend in several countries towards more compulsory training in career
               guidance for some staff in public employment services. In Poland, initial employment as a
               vocational  counsellor  in  the  public employment service’s labour offices requires
               graduate-level qualifications. However, a new licensing system introduced in 2004 comprises
               three levels, with promotion to the second level requiring completion of post-diploma studies
               in vocational counselling. Recent changes in both  Iceland  and  Malta,  extending  the
               availability of specialised postgraduate training (see Section 2.2. above), are a step towards
               making such qualification compulsory.
                  This does not appear to be the norm. In many countries, the study has revealed a picture
               of training being offered on a more ad hoc basis. This raises  questions  about  whether
               training is equally accessed by all relevant staff, or only by  those  with  higher  levels  of
               commitment or ambition; which, in turn, leads to concerns about the overall quality of delivery
               of services. McCarthy (2004, p. 160) notes that ‘training may be regarded for most countries
               as the only quality assurance mechanism that exists for guidance’.
                  There is little evidence that even this limited attention to quality is sufficiently applied in all
               countries. In Norway, PES staff can access the Career guidance counsellor training
               (30 ECTS) offered by several regional higher education colleges, but we have no data on
               how many do so.
                  In Belgium, most counsellors are graduates in psychology or social work, both in VDAB
               (Flanders) and in FOREM (French community). In both  settings,  the  roles  of  career
               counselling and job placement are clearly demarcated, but training is limited  and  not
               systematic; it is only compulsory for those who do not have a tenured position.
                  The Czech Republic’s public employment service recruits career guidance counsellors at
               first- or  second-cycle  higher  education  level, but without specific requirements about the
               subject of study. A new employment law in 2004 set up a series of ‘active employment policy’
               measures, but no specific action has been taken to address the training needs of  those
               delivering these measures.
                  The  public  employment  services in both Estonia and Slovenia recruit graduates with a
               degree in psychology and offer in-service training. Estonia has a continuing programme of
               in-service training for such staff, but with a small time commitment; in Slovenia, previously





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