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Developed through consultation to users how their data is handled. Complementing
this cover letter tool is an AI-driven interview train-
The Agency for Higher Education, Adult Education, ing feature. Users can paste in the job description
Qualifications and Study Grants and an external part- for the position they have applied for and receive a
ner (DXC-Cegeka) were responsible for the develop- set of interview questions, allowing them to practise
ment of the tool. During the development process, articulating their competencies relevant to the job.
they consulted the centres for adult education and This tailored practice not only enhances their inter-
centres for basic education. Through workshops view skills but also fosters a deeper understanding
and information sessions, input and feedback were of the job they are applying for.
collected to feed into the compass development.
During the process, users were also consulted to Advantages of AI-powered tools
shape the design and the guiding questions.
The advantages of these AI-powered tools are many.
Next steps They contribute to social inclusion by ensuring an
equitable job-seeking process, minimising the im-
The centres for adult education and basic education pact of poorly structured cover letters or typos by
will be keeping their courses up to date in the tool. potentially excellent candidates. Additionally, they
Also, the compass will be improved on a continuous facilitate career learning, providing insights into
basis. By monitoring and analysing the user data, building a stronger application based on individual
the developers will get a better understanding of profiles.
what it is that potential learners are looking for
and the changes that should be made to improve Some users report a high volume of job applications
the tool. Possibly other courses of recognised in- during their job search and there is an increasing
stitutions, such as universities and colleges, will be demand for tailored cover letters. Crafting tailored
integrated at a later stage. For further information, cover letters is a time-consuming process often
please contact Euroguidance Belgium (Flanders): leading some people abandoning the pursuit and
[email protected] instead opting to submit generic cover letters for
multiple positions. For these users, the tool provides
Levelling the playing field: a prompt and flexible solution to create tailored
Benefits of AI tools in the job cover letter drafts in minimal time.
application process Is using AI cheating? And can you trust it?

Karriereveiledning.no, the digital career guidance In theory, you can ask anyone to write a cover letter
service in Norway, has integrated some Artificial for you – whether it's someone in your network,
Intelligence (AI) tools into its services. These aim paid services for tailored applications or by using
to level the playing field in career development e.g. ChatGPT. In terms of trusting AI, the answer
by providing accessible assistance to individuals, is: not entirely. In the absence of information,
regardless of their digital literacy or language the tool may invent elements that could lead to
barriers. overselling or misrepresentation. Therefore, users
are advised that the cover letter service provides
AI-powered cover letter drafts only a first draft. Users are encouraged to check if
and interview training the cover letter aligns with their actual education,
experience and personality. This is crucial to ensure
The inspiration for these tools came from insights
gathered through career guidance chats, revealing that the cover letter accurately reflects the user and
their skills.
that writing a cover letter to a CV is a significant
challenge for many. To aid them, a cover letter User testing for enhanced career guidance tools
tool was developed. Users can paste in their CV
and a job advertisement, and the tool produces User testing revealed positive feedback, with the
a tailored cover letter draft for that position. This participants expressing their satisfaction. Com-
not only saves time but also addresses accessibility, ments like "It was impressively accurate!" and "A
catering to individuals with low digital competence, solid starting point" emphasised the tool's utility.
reading and writing difficulties as well as non-native Testers also recognised the importance of refining
speakers. Before the launch, a legal assessment was the generated text to align with their unique
conducted, both to evaluate privacy and to clarify narratives.

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