Online educational counselling has been offered in Austria for more than 12 years in the form of e-mail and scheduled chat via an online platform. Initially, the platform was developed for the Vienna counselling network. From 2013, it was made available all across Austria.

Other digital counselling formats, such as video-based counselling, have also been offered throughout the different federal states of Austria. The Covid pandemic has accelerated the diversification of digital counselling formats, e.g. online group counselling.

AnEPALE Blogbriefly summarises the experiences within the projectOnline Educational Counselling Austriaand within the pilot project onmessenger counselling. It sheds some light on the interactions between the context of a counselling process and the relationship between customer and counsellor.

Clients can access the Online Educational Counselling Service via the website In order to use the text-based e-mail or scheduled chat counselling, they have to set up an account (user name and password). Information relevant for the counselling process can be added voluntarily. Counsellors connect to their customers via which provides a particularly data-secure counselling space.

All mentioned projects are funded by the Austrian Ministry of Education, Science and Research and the European Social Fund.

Online Educational Counselling Austria
  • Author / Originator: Eva Baloch-Kaloianov
  • Country of origin Austria
  • Resource launch date March 24, 2023
  • Main focus Career Development
  • Modality Remote
  • Context Adult education
  • Type Tool, Intervention, Framework
  • Target group Jobseekers, Disadvantaged groups, Adults
  • This practice developed through Erasmus+ No
  • Website