Page 19 - Euroguidance-Brochure-Recent-Developments-in-Guidance-Belgium

CLB Chat

Flanders

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CLBch@t is a cross-network initiative of the pupil guidance centres (CLB). Through the service, the CLB target group
(pupils, parents and school staff) can initiate anonymous online chats with a CLB member of staff. In a first step,
the chat query is clarified and put into context. In a next step, information and advice are provided.
Where appropriate, clients are referred to their local CLB or the wider network - via a tailored medium/channel.

AIM(S)
For 2016-2017 (school year), the following figures are
CLBch@t has made access to the CLBs easier and less available:
daunting. Pupils and parents can now also reach CLBs • A total of 3,136 chats.
outside regular opening times. • Average chat duration: 19 minutes. Recent Developments in Guidance - Belgium | Chapter 2 | Service Development
So far, school career guidance has proven to be the • Average age of the pupils concerned: 14.25 years.
most popular chat topics. tudy choice / schooling path- • Parents and teachers also contact the CLB.
way is up to now the most popular theme for which a • 400 chats were related to study choice and school
chat is requested. Alongside Onderwijskiezer (Choose career (=13%).
your Education - see p. 20), CLBch@t offers pupils, parents • 87% of the visitors gave CLBch@t 3 stars or more (max.
and teachers the unique opportunity to ask CLB staff for 5 stars).
information and support in a focused and rapid manner. • 50% of the visitors awarded CLBch@t 5 stars.

CLBch@t has received many positive reactions and
TARGET GROUP(S) appreciation within the CLB sector. It is providing an
enthusiastic, new dynamic within the organisation.
Pupils in primary and secondary schools, their parents
and teachers. CLBch@t also scores externally. On several occasions it
appeared in the press and was mentioned positively
by the Minister of Education and Training. The service is
METHODOLOGY valued by its stakeholders and policy makers in Flanders
and further afield.
The method of solution-oriented action is applied.
CLBch@t staff are professionals with extensive training
and experience in the (CLB) care and support system. MORE INFORMATION?

• www.clbchat.be
RESULTS AND IMPACT • Contact Tom Billiet ([email protected])

CLBch@t was officially launched on 1/9/17. It provides
simultaneous, multidisciplinary availability of 3 CLB
staff on Monday (5 pm - 9 pm), Tuesday (5 pm - 9 pm),
Wednesday (2 pm - 9 pm) and Thursday (5 pm - 9 pm).

The initiative is supported by the entire CLB sector.
Currently, about 20 CLB employees invest part of their
working hours to help realising the service.

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