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apply for further education, how
to choose an education and for
parents about supporting their
children in choosing the right
education.

The majority of eGuidance users
contact us through chat. 52% of
users choose to press the “Start
a chat” button when making
contact with eVejledning. The
chat is especially popular among
the young users; many of them Extract from a chat guidance session with eGuidance
feel that they express themselves
Date: 30-01-2014,
better in writing and anony-
10:14:53 Linda starts a chat
mously, and many wish to be
10:15:37 Counsellor Vibeke: Hi Linda
able to save the answers. Parents
10:15:38 Linda: I am desperate right now and really need
and adults prefer to contact us
someone to tell me that I can get another chance…
by phone. The average chat con-
10:16:26 Counsellor Vibeke: that doesn’t sound pleasant, what
versation lasts 11 minutes, but
do you mean by another chance?
some last only a few minutes,
10:16:33 Linda: I finished 3.g* in 2010 and have been kicking
while others last up to an hour.
myself ever since because I’ve been so stupid. I chose a direction
which was too hard for me and I continued even though I
Sessions with eGuidance
couldn’t keep up to the level
take place anonymously.
10:17:10 Counsellor Vibeke: why do you think you’ve been
Consequently, eGuidance cannot
stupid?
play a role in specific cases that,
10:17:46 Linda: because I continued instead of changing to
for instance, the youth guid-
another direction… my marks are terrible, so my average is
ance centres are responsible for.
incredibly low
Clients appreciate the anonym-
10:18:56 Counsellor Vibeke: ok, I understand, but you can still
ity, which in many cases makes
get into many educations by having passed upper secondary
it easier for them to ask their
school exams
questions.
10:19:50 Linda: all the places where I have the least interest in
applying, the admission average is at least 6
eGuidance employs a number
10:20:38 Counsellor Vibeke: ok, where in the country are you
of full-time counsellors and a
applying?
number of counsellors who work
. . .
part-time for eGuidance and
They investigate the options together.
part-time at a youth guidance
centre or regional guidance * last year of general upper secondary school
centre.
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