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Valuing diversity: guidance for labour market integration of migrants

and posters positioned in strategic places, such as public employment services.
Community involvement is used in some cases to increase access to integration
programmes, via associations, immigrant professionals or prominent members.
If organisations are working under stable agreements, as in the case of
Kumulus in Germany, the identification and engagement of clients is almost
automatic, since the organisation will operate close to the community and as part
of its social support systems. Such projects also attempt to reinforce community
engagement by involving secondary school students’ parents in career
transitions. The insertion offices in Portugal can be hosted and developed by
immigrant associations, given that they follow a number of prescribed actions and
standards.
Seminars and other public events were also mentioned as ways to reach
target groups.

5.1.3.4. Monitoring and assessment
Monitoring and assessment mechanisms were reported in all but two cases.
Monitoring mechanisms are frequently associated with financing arrangements
and correspond to the requirements laid down by the main financers, to which the
promoters report.
In the case of public initiatives, monitoring is frequently done directly by
extracting data from central or regional databases in which the service indicators
are registered. They frequently account for number of clients per type of provision
and their success rates.
The success rate is normally measured as the percentage of clients
completing a programme but in some cases it was declared that follow-up of
clients was made, although not always systematically. The local integrated
programmes in Greece report systematic follow-up of clients up to three months
after the completion of programmes; the national careers service follows up
clients up to six months and the CED in France also reports systematic follow-up.
When follow-up exists, job placements tend to figure among monitored
variables. Satisfaction of users is frequently reported as being monitored
(especially in the secondary cases) through questionnaires that are not
standardised.
In some cases there external committees or organisations perform regular
evaluations. The IQ Netzwerk, Germany, is regularly evaluated by an external
firm and the project on promoting multiculturalism in Greece was evaluated by a
university-based scientific committee (this mechanism was also used in the
employment of financial immigrants in agriculture project).

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