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Guiding at-risk youth through learning to work
                                                                             Lessons from across Europe





                         Guidance can be provided in a variety of ways, such as through professional
                     counsellors,  through  mentors  or  by members of teaching staff. Professional
                     counsellors or mentors are often an essential part of the support programme and
                     they complement the work of pedagogical staff to support young people in their
                     personal development alongside their learning.  However,  where  young  people
                     have built up a strong relationship of trust with their teacher or trainer, it may be
                     that this is the person they feel more confident to talk to when seeking advice and
                     guidance (Friel and Coulter, 2004 in Gordon, 2007). Where teaching staff are
                     involved in delivering guidance, it is clear that they require appropriate training
                     (Stokes, 2000).
                         For instance, NotSchool.net mentors are qualified teachers who help young
                     people to plan and organise their learning journey, as  well  as  aiding  their
                     learning, by communicating with the young  people,  monitoring  progress,
                     answering questions and providing constructive feedback. NotSchool.net  also
                     employs ‘buddies’, successful exparticipants or undergraduate students, who act
                     as  paid  online  support to a group of young people. Their main task is to offer
                     consistent encouragement and help for the participants. Young people are able
                     to talk to their ‘buddies’ in an informal manner, which provides a valuable form of
                     peer support.
                         At  the  Lithuanian  youth  schools, specialist support is available for young
                     people with specific problems. The presence of a  psychologist  and  social
                     pedagogical  worker  was  found to be one of the strengths of youth schools
                     according to the survey carried out in 2005  (Vilnius  Pedagogical  University,
                     2005). This is fundamental to supporting young people and guiding them back
                     onto the ‘straight and narrow’. Through support from psychological counsellors,
                     young people can discuss their emotions and personal problems, identifying their
                     interests and skills, and tackle obstacles that prevent them from learning.
                         An  evaluation of the Slovenian reintegration initiative Project learning for
                     young people (PLYA), which works with young people who have dropped out of
                     school  and  are  unemployed, found that the programme’s success depended
                     greatly on the mentors providing support to its participants. The evaluation found
                     that it was important for the mentors to undergo training to help them  to
                     understand the social and psychosocial causes and characteristics of drop-outs,
                     as well as the principles and delivery of modern curricula (Zalec, 2008).
                         Many of the initiatives reviewed, including German  competence  agencies,
                     have adopted a ‘case management’ approach or have allocated dedicated key
                     workers,  mentors  or buddies to the individual beneficiaries. The importance of
                     this one-to-one support and the development of a strong relationship between the








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