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Socially responsible restructuring
                                                          Effective strategies for supporting redundant workers




                     guidance and other forms of support for others affected  by  restructuring.  The
                     review suggests this can take a number of forms, such as:
                     (a)  the supply chain, in general, small and medium-sized supply companies that
                         are restructuring;
                     (b)  wider local area issues, in localities where a substantial number of
                         redundancies occur caused by the demise of one, or more, companies;
                     (c)  individual family members, particularly the dependants of employees whose
                         jobs have been made redundant.
                        Limited evidence was found in the literature about services to companies in
                     the supply chain, although this was not a specific focus of the research. This is
                     possibly because the processes in restructuring are undertaken within particular
                     companies rather than collectively, although some of the  work  will  be
                     simultaneous, taking place in different workplaces, as  enterprises  change  their
                     supply needs and specifications in the light of changing market situations. Some
                     examples  were  found  of  wider  local and sectoral responses, and these are
                     explored and illustrated more in Chapter 4  (such  as  the  Better  West  Midlands
                     and  R2R  projects in England, Case studies 13 and 14). As illustrated in the
                     Karmann case study, the integration of family members into  the  counselling
                     process was quite common, especially if there were plans for individuals to start
                     a business or move to another country for work (Case study 6). Attention was
                     also given to aid with personal problems which are a barrier to finding work, such
                     as indebtedness, addiction, and intra-family conflicts. Clients were advised how
                     to get professional assistance on these matters and encouraged to do so.


                     3.3.    Developing quality assurance in guidance

                     The Council’s Resolution on guidance (Council of the EU, 2008) indicates that
                     the development of high quality guidance services is a goal shared by Member
                     States. Guidance provision should be fit for purpose through ‘taking account of
                     users’ expectations and labour market realities.’ In particular, this stresses  the
                     need for high-quality information, ‘on training provision and the operation of the
                     local  labour  market’,  and of ‘enhancing, through initial education and further
                     training,  the  professional profile and standards of guidance practitioners’.
                     Emphasis is also given to developing quality  standards  and  evaluation
                     processes.  Against  this  background, this review sets out evidence on quality
                     assurance and evaluation, as well as competence development of practitioners
                     supporting enterprise restructuring processes.










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