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VDAB works with an external partner that looks after the Career guidance helps clients become more aware of
technical aspects of centre payments. their options on the labour market and it supports them
in directing (or adapting) their career. Once the career
Critical success factors are: guidance process is completed, clients experience
renewed job satisfaction and motivation (in their own job
• Mandate allocation to career guidance providers, or in a new job; with a new employer, as self-employed
based on a number of criteria. Monitoring quality or with the former employer). They also have a better grip
through audits, visits and user interviews are crucial. on their work - family life balance, either by working in a
• The availability of career interviews with a focus on new position or investing less time into work and more
face-to-face meetings. The combination with group time at home (as a conscious decision).
sessions is possible, but limited. Citizen should be free
to choose one of both. MORE INFORMATION?
• Diversity in the provided career guidance services
• The citizen initiates the service • www.vdab.be/loopbaanbegeleiding
• The principle that every citizen in employment can • partners.vdab.be/gemandateerd.shtml
avail of the system • Contact persons David Meulemans
• The legal framework that regulates the system of ([email protected])
mandates and career vouchers. and David Pappaert ([email protected])
• The measure is financially viable as career vouchers
are limited to max. 2 career vouchers every 6 years.

Recent Developments in Guidance - Belgium | Chapter 2 | Service Development
RESULTS AND IMPACT

Between 1/07/13 and 31/12/17, 100.369 career vouch-
ers were used for 74.986 citizens. Mid 2017, 232 active
career centres had been mandated by VDAB. Together,
these career centres have 2.530 locations, which means
that each citizen can choose from twelve career centres
within a radius of 3 kilometres.
In April 2016, VDAB launched a new search engine to
assist citizens in finding a suitable career centre

87% of the clients are satisfied with the service quality.

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