Page 90 - Professionalising-career-guidance-practitioner-competences-and-qualification-routes-in-Europe
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Figure 4. Competence area 2: client-interaction competences
2.1 Undertake career development activities
Working with individuals or groups, face-to-face, by telephone or online
Main tasks Contexts and conditions which you might think about
Build the relationship with users Contracting; agreeing boundaries
Screening to match user needs and services available
Establishing the process and timescales
Clarifying expectations and resources
Enable users’ self-understanding Skills and aptitudes
Review of interests
Life history; achievements and setbacks
Challenging hopes and fears
Health and personal circumstances
Build users’ capability for career Coaching techniques
management Performance enhancement
Building employability
Skill development
Motivation
Capability to access people and resources
Mentoring and role models
Explore new perspectives Identifying opportunities and generating ideas
Taster and trial experiences
Focusing on change
Challenging expectations
Sampling and seeking feedback
Researching information and procedures
Form strategies and plans Action planning
Developing strategies and goal-setting
Identifying and overcoming barriers
Identifying sources of further help
Client’s existing contacts and networks
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