Page 30 - Euroguidance Insight Magazine

2.2 Digital Approaches

Following the pandemic, there is intensive discussion across Europe about online guidance services,
and how they can best be used to provide information, advice, and guidance in future. This section
includes examples and lessons learned from different digital approaches, such as guidance via chat,
telephone, webinars and website content or virtual information booths and ‘avatar’ visitors, and
hybrid events such as conferences or a better use of social media platforms.

Transforming data into tools, Grounded in the national Quality Framework
videos, and articles for people Based upon The Norwegian Quality Framework for
in need of career guidance – Career Guidance, Karriereveiledning.no aims to de-
a Norwegian example velop career competence. This applies to guidance
via chat, telephone, webinars and website content
During the pandemic, the digital career guidance
service Karriereveiledning.no was launched by for various target groups. Career competence con-
the Norwegian Directorate for Higher Education tributes to the individual being better equipped to
and Skills, and EG Norway. Since 2020, the service manage their learning and work life, through change
has been offering digital career guidance for the and transition by providing a greater understanding
Norwegian population, regardless of age, place of of the opportunities available.
residence, work, and educational situation. Karri- Situation-based web site content
ereveiledning.no provides free, anonymous, and
quality-assured, drop-in career guidance via chat, Situation-based content is an approach to provide
telephone, webinars, and website content, such as self-help resources to all users from their own
tools, videos and articles. perspective. Resources are created based upon

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30 2. EUROGUIDANCE NATIONAL ACTIVITIES